Jumpers

About Velors


British cold isn't dramatic — it's the damp kind that sits in a draughty flat, waits at the bus stop, and follows you indoors. VELORS exists for exactly that: knitted jumpers made to hold real warmth, cut for how people actually dress here, and offered in one considered range instead of a hundred half-thought ones. We'd rather you own one knitted jumper you reach for every morning than five you don't.

About Us

Frequently Asked Questions

When will my order arrive?

Orders are processed within 2–3 working days (Monday to Friday). Orders placed after 6:00pm (UK time), at weekends or on bank holidays are processed from the next working day.

Once dispatched, transit takes 4–9 working days, so most orders arrive within 6–12 working days in total. We deliver to UK mainland addresses only, and you'll receive a tracking link by email as soon as your order leaves us.

How do I track my order?

As soon as your order is dispatched, we'll email you a tracking link. Please allow up to 24 hours for it to begin updating — tracking information often takes a day to register its first scan.

If there's still no movement after that, contact us at support@velors.com with your order number and we'll chase it up with the courier on your behalf.

What is your 30-day money-back guarantee?

If your jumper isn't right, you have 30 days from the day it arrives to return it for a refund. It just needs to be unworn, unwashed, with tags attached and in its original packaging.

Email support@velors.com with your order number and we'll send you return instructions. Return postage is paid by the customer for change-of-mind returns, and free if the item is faulty or incorrect. Refunds are issued to your original payment method within 10 working days of us receiving the item.

This is in addition to your statutory rights under the Consumer Contracts Regulations 2013.

Something’s wrong with my order — what do I do?

Wrong item, damaged in transit, or something missing: email support@velors.com within 30 days of delivery with your order number and a quick photo.

We'll replace it or refund you, whichever you'd prefer — and if the item needs returning, we'll cover the postage. Mistakes happen; sorting them out quickly is our job, not yours.

We reply to every email within one working day.